From drowning in operational chaos to surfing the AI wave
A growing product is a lot like a ship taking on water. Each new customer brings not just revenue, but support requests, custom requirements, and maintenance needs. At first, it’s manageable - founders and early employees can bail water fast enough to stay afloat. But success changes everything. More customers mean more requests, more edge cases, more operational overhead. Soon you’re drowning. This is the story of how we’re navigating the seas of operational complexities. ...